Returns Policy

Change of Mind Returns Policy

At Nicopharm we offer our customers total peace of mind when they shop with us.

If you decide that you do not want an item you have ordered, you may take advantage of our Money Back Guarantee and return it to us for your money back. To do this you must notify us of your intention to return the item you no longer want to info@nicopharm.com.au within 14 days of us dispatching your order to you.

The product must be returned to us in AS NEW condition.

Should you have a change of mind and would like to either exchange the item (subject to our Returns Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our premises.

Due to State Health regulations, general medicines and prescriptions including any preparation that is taken via injection, transdermal application or orally are unable to be returned once the product has been opened and no longer in AS NEW condition.

If you have received the wrong order, any item is damaged or your order does not arrive please contact us and we will re-ship the order immediately.

 

Faulty or Damaged Return Policy

All products purchased from Nicopharm are covered by transit insurance and are fully guaranteed by us. This ensures your order is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.

In the unlikely event that your order is misplaced or damaged in transit please email our Customer Service team on 1300 E NICOTINE or info@nicopharm.com.au  and give a full detailed description of the problem / damage, as well as your name, contact number or email and order number. We will then determine how best to resolve your problem with minimum inconvenience to you.

If your package was damaged in shipment by the courier, save the box and the product(s) and notify Customer Service immediately on 1300 E NICOTINE (open 9am – 5pm, Monday to Friday, excluding public holidays) or contact us at info@nicopharm.com.au

The courier will inspect and pick up the damaged package and the damaged items will be replaced.

 

Cancellation of Orders

If you wish to cancel an order that has been confirmed by Nicopharm, please contact us as soon as possible on 1300 E NICOTINE (open 9am – 5pm, Monday to Friday, excluding public holidays)  or  info@nicopharm.com.au

Once the order has been dispatched by the pharmacy you will be unable to cancel it. Once received, you will be able to return it to us in original condition for a full refund less shipping fees.

 

Refund Process

We offer 100% REFUND (or FREE re-send) if you do not receive your order for any reason. The only instance where a refund is not guaranteed is if incorrect contact/shipping address details are provided at the time of ordering, so please always double check your delivery address.

Regrettably, except as required by law, shipping and handling fees are not refundable.

 

Credit Card Charge Back Policy

At Nicopharm Pty Ltd we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

Nicopharm Pty Ltd also considers credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU AGREE that if you choose to do business with Nicopharm Pty Ltd and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $200.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, Nicopharm Pty Ltd will peruse legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.

In the event that you win the charge back with your credit card company, and have not returned our products in as new condition, Nicopharm Pty Ltd will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the products as settlement of the debt and will only accept payment in full.

Note: The customer must return the products, and must not have use them, before attempting a chargeback.

 

Cease and Desist

Patient understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, telephone, internet, or Australian mail and courier services with Nicopharm Pty Ltd will cease and desist.

 

RIGHT TO REFUSE A Patient

As a side note, management reserves the right to cancel an order and/or issue a refund, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs or dispute/claims without valid cause (particularly after the receipt of order), threaten/harass staff members in person, over the phone, internet, or email, and those who attempt to slander and/or commits acts of libel against Nicopharm Pty Ltd. and all divisions there under.

We are not interested in legal battles, but we are prepared to take them on when necessary.

LEGAL: You agree via your conducting business with Nicopharm Pty Ltd that any legal action resulting from any transaction will be guided by the laws of and take place in the Nicopharm Pty Ltd home state of NSW. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

 

PLEASE NOTE OUR POLICY ON CHARGEBACK

  • Customer understands that Company does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.
  • Customer is responsible for charge back fees consisting of attorney’s fees, fees for collection agencies or third party intervention if client fraudulently charges back or does not pay monies owed.
  • If Customer charges back fraudulently, client will owe charge back fees plus amount owed.
  • Company will report any outstanding balances to the major credit bureaus as a delinquent collection account.
  • Company will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

 

Stolen Credit Card Purchases

We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

 

Privacy Policy

The PRIVACY POLICY forms part of these terms and conditions and by agreeing to the Legal Terms of Use, you also agree to the Privacy Policy.

 

Miscellaneous

The Legal Terms of Use for this website are governed by and construed in accordance with the laws of New South Wales and the laws of the Commonwealth of Australia. In the event that any of the conditions are found to be unenforceable under New South Wales law or the laws of the Commonwealth of Australia, this will not affect the remainder of the terms and conditions.

You acknowledge and agree that this Legal Terms of Use, which includes the Privacy Policy, constitute the complete and exclusive agreement with Nicopharm concerning your use of or purchases on its website, and supersede and govern all prior proposals, agreements, or other communications.

Nicopharm Pty Ltd 2015